Signavio — 2019 — tl;dr Analyzing the state of internal requirements and designing a system of reusable styles, components, and patterns. Set up the new Glucose design system for continuous development, speeding up development, and advancing UI consistency. Role: Product Design Lead, Design System Challenge Signavio is considered the leading provider of process management software…

Fun Weekend Exercise — 2019 — Developing a service that is relevant to a teen’s needs today, maintains a connection to banking, and has the potential to spread virally.

Urban Mobility Int. — 2019 — tl;dr Designing the future of carsharing for Volkswagen as a direct competitor to BMW/Mercedes. Innovative service design and matching prototypes had the project greenlit by the board and accelerated resource allocation. Role: Design and Prototyping Lead Challenge In 2019, the local carsharing market in Germany was dominated by two industry giants…

ProjectTogether — 2019 — tl;dr Through iterative Design Sprints, we redefined the idea of a platform matching social entrepreneurs with supporting organizations. Coached the team and built a pitch deck that scored six- to seven-figure investments for implementation. Role: Strategic Design Lead (incl. project co-planning and leading workshops) Challenge ProjectTogether is a social impact incubator…

Deutsche Telekom — 2018 — tl;dr Creation and continuous optimization of voice assistant features and flows. Making the assistant more human through iterative user tests, progressing towards release. Role: UX Researcher, Voice Designer Challenge After Amazon’s Alexa started somewhat of a revolution in 2014, by 2018 voice interfaces were all the rage and companies eager to…

easyCredit by TeamBank — 2017 — tl;dr Full relaunch of public website and customer portal based on user research and customer feedback. Reached more than 100% growth in new business, significant decline in service calls and a stream of positive feedback from existing customers. Role: Project and Design Lead Challenge In the early 2000s, easyCredit made a…

Deutsche Bahn — 2018 — tl;dr Kicking off multi-year efforts for DB’s vision of full employee focus. Drawing insight from support staff and user research with diverse target groups, we presented a redesigned career experience and strategic changes to internal processes. Role: Project and Design Lead Challenge Deutsche Bahn is one of the biggest mobility companies…

I give talks, host and attend events, on technology, business, and design. — Speaking has become one of my great passions within my work. For one, it allows me to share my learnings with others and thus give back to the community. Also, it allows me to attend great events and learn from the stories other speakers are sharing, that help push the…

Independent Strategic Designer — I’m a strategic designer with the power to find clarity within the ambiguous, building on a foundation in psychology, computer science, and design. With that, I help great brands build exceptional products and experiences based on true customer understanding. Because good design is good business. Since 2009 I’ve been working…